Please note that once your package leaves our warehouse, we do not have any control over it. You should contact the shipping carrier for tracking information.
There are occasions, for example, flood, rain or snow, that can significantly delay the delivery time.
When this happens, the only thing you can do is to wait patiently. If you think you deserve a refund for the shipping cost, please feel free to contact the shipping carrier. We do not issue refunds for the delay in shipping caused by the shipping carrier, natural disasters, or acts of the God.
Sometimes the delay is caused by us not being able to ship the package fast enough. In this case, if you want a refund for your expedited shipping option, please submit a ticket HERE.