Please note that once your package leaves our warehouse, we do not have any control over it. You should contact the shipping carrier for tracking information.
If the tracking information shows the package is delivered but you cannot locate it, please check with your neighbors and check your mailbox first. If you are living in an apartment, please check with the leasing office or the mailbox.
If you still cannot locate it, please contact USPS for further assistance. NewBeeDrone is not responsible for lost or stolen packages.
If you need documents related to your order or the proof of purchase, please open a support ticket HERE.